Frequently Asked Questions 常見問題

🔐 Log In Issues

Where can I download the Eventlyte Lead Management App?
You can download it from the App Store or Google Play Store.

What should I do if I can't log in with my email?
Please contact the event organizer to confirm your registered email address.

What should I do if I didn’t receive the OTP?
Check your Junk or Spam folder. If you still don’t receive it, please visit the registration counter during the event for assistance.

🌐 Language Preference

How do I change my language preference?
Please refer to the Change Language Preference guide.

📷 Lead Capture

Why can’t I scan the lead?
Ensure the app has camera access permission. You can check this in your phone’s settings.

It shows “No Internet Connection”
Please check that your phone is connected to the internet.

Scanning failed
Please ensure the lead is using the event paper badge. It might be from a different event.

🗂 Lead CRM

Why can't I edit the leads?
Please check that your device is connected to the internet.

📝 Lead Survey Setup

How can I set up the lead survey?
Please refer to the Lead Survey Setup Guide for step-by-step instructions.

🌍 Event Website

Why can’t I browse the event website?
Check your internet connection on your device.

🔐 登入問題 Log In Issues

哪裡可以下載 Eventlyte Lead Management App？
您可以在 App Store 或 Google Play Store 下載。

如果無法使用我的電郵登入該怎麼辦？
請聯繫主辦單位確認你所註冊的電郵地址。

如果我沒有收到 OTP 驗證碼該怎麼辦？
請檢查你的 垃圾郵件 或 廣告郵件資料夾。若仍未收到，請前往活動現場的 報到櫃台 尋求協助。

🌐 語言偏好設定 Language Preference

如何更改語言偏好？
請參考 App 中的 語言設定指南 進行操作。

📷 名單掃描 Lead Capture

為什麼我無法掃描名單？
請確認 App 是否已被授予 相機存取權限，可於手機設定中確認。

顯示「無網路連線」
請確認你的手機是否 已連接網路。

掃描失敗
請確認對方使用的是本活動的 紙本識別證，若為其他活動的證件將無法掃描。

🗂 名單管理 Lead CRM

為什麼我無法編輯名單？
請確認裝置是否有穩定的 網路連線。

📝 問卷設定 Lead Survey Setup

我該如何設定問卷？
請參考 問卷設定指南，內含詳細教學步驟。

🌍 活動網站瀏覽 Event Website

為什麼我無法瀏覽活動網站？
請檢查你的裝置是否已 連接網路。